Beyond Finance | Remote (U.S. – 48 contiguous states)
🧾 About the Role
Beyond Finance is seeking a Bilingual Customer Service Representative to serve as the voice of the company for clients enrolled in our financial hardship programs. As part of the Client Success team, you’ll deliver compassionate support, problem-solving, and guidance to help clients navigate their financial journey. This is a remote call center role where you’ll provide proactive, best-in-class service via phone in both English and Spanish.
✅ Position Highlights
• Full-time, Remote (48 contiguous U.S. states only)
• Call Center Hours: Mon–Fri 7am–10pm CST, Sat/Sun 7am–9pm CST
• Medical, Dental, Vision insurance
• 401(k) with company match
• Generous PTO, paid holidays, and parental leave
• Merit-based promotions and internal mobility
• Ongoing training and career development
📋 What You’ll Own
• Provide excellent customer service via inbound calls
• Respond to client needs, anticipate questions, and resolve issues with empathy
• Educate clients on Beyond Finance’s hardship programs
• Document call outcomes and maintain accurate CRM records
• Work with other departments to ensure timely resolution of client concerns
• Manage a high volume of calls in a structured, remote work environment
🎯 Must-Have Traits
• Bilingual in Spanish and English – Required
• 1+ year of call center experience – Required
• Strong phone communication and problem-solving skills
• Proficient with CRM systems and tech-savvy in remote tools
• Excellent time management and multitasking abilities
• Empathetic, professional, and resilient under pressure
• Ability to work from a distraction-free home environment with reliable high-speed internet
💻 Remote Requirements
• Quiet, dedicated home workspace
• Hardwired high-speed internet connection (speed test required)
• Desktop/laptop computer (company provided)
• Available for shift flexibility, including weekends
💡 Why It’s a Win for Remote Job Seekers
• Make a direct impact on real people’s lives—every call matters
• Fully remote work with full-time stability and benefits
• Join a fast-growing company with room to grow
• Collaborative, inclusive team culture that values your voice
✍️ Call to Action
If you’re bilingual, compassionate, and driven to help others—this is more than just a job. Join Beyond Finance as a Bilingual Customer Service Representative and be the voice that helps people move toward financial freedom. Apply today.
Happy Hunting,
~ 2 Chicks