(Remote – U.S.)
🧾 About the Role
Symetra is hiring a full-time Associate Customer Operations Representative to support the SwiftTerm product line. In this remote role, you’ll handle both financial and non-financial customer service activities, provide account maintenance, and assist with portal-related inquiries. You’ll be at the front line of ensuring smooth, accurate service to both customers and agents.
✅ Position Highlights
• Hourly pay: $22.00 – $29.98
• Full-time, remote role
• Eligible for annual bonus program
• Flexible or hybrid telecommuting options
• 401(k) with 6% company match and immediate vesting
• PTO, sick leave, flex days, and 10 paid holidays
• Community support through company matching programs
📋 What You’ll Own
• Process financial and non-financial transactions in administrative systems
• Support account changes, portal inquiries, and troubleshooting requests
• Provide inbound and outbound phone support to customers and agents
• Respond to both written and verbal requests with professionalism and accuracy
• Maintain a high level of detail to ensure data accuracy and compliance
• Help improve the customer experience through clear communication and quick resolution
🎯 Must-Have Traits
• High school diploma or equivalent required
• Strong written and verbal communication skills
• Solid computer skills and comfort using software tools
• Detail-oriented with proven accuracy in data handling
• Strong conflict resolution and problem-solving ability
• Reliable, process-driven, and able to follow procedures consistently
💻 Remote Requirements
• Reliable internet connection
• Dedicated, quiet workspace
• Ability to manage responsibilities independently while communicating virtually with the team
💡 Why It’s a Win for Remote Job Seekers
If you’re detail-focused, customer-oriented, and ready to build your career in financial services, this role offers a strong foundation with meaningful growth potential. Symetra pairs flexibility with a people-first culture and dependable support systems.
✍️ Call to Action
If you’re ready to deliver excellent service and make a lasting impact, apply now and bring your skills to Symetra’s growing SwiftTerm operations team.