Systems Administrator

 Support and administer application backends both on premise and in the cloud.

·       Manage and support monitoring, scripting, and compliance applications.

·       Act as a liaison with manufacturers and vendors of hardware and software products for problem diagnosis and resolution.

·       Perform system monitoring, ensuring the integrity and availability of all applications, server resources, systems, and key processes.

·       Review, recommend, and implement required system upgrades and patches.

·       Develop and maintain documentation for users’ needs and requirements.

·       Participate in client/project meetings as needed to ensure smooth transition of developmental projects into production.

·       Interface with users of Information Technology, resolving problem situations in a professional manner and communicating pertinent information effectively.

·       Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.

·       Sets work schedules and mentor other administrators as required.

·       Performs other related duties as assigned by management.

Requirements

·       Bachelor’s Degree (BA) from four-year college or university, or five years of related experience and/or training, or equivalent combination of education and experience.

·       Proven experience in system administration with a focus on software management.

·       At least 3 years previous experience required; previous experience in Managed Care and Medicare strongly preferred.

·       Must be an expert in Microsoft Products including Active Directory, Server, and office 365 Administration.

·       Must understand the concepts for a highly effective Service Desk based upon the Information Technology Infrastructure Library (ITIL) body of knowledge.

·       A strong commitment to teamwork is required.