Description
Job Title: Representative, Credit Balances
Company: Tegria Revenue Cycle Management (Tegria RCM)
Department: Credit Balances
Leader: Supervisor, Credit Balances
FLSA Status: Hourly/Non-Exempt
Work Location: Remote
Travel: No Travel Required
Compensation: $15.00 – $29.41
OVERVIEW
The Credit Balances Representative is responsible for effectively managing credit balance workloads and responds, resolves, and follows up on external and internal inquires in a timely manner. This position maintains consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment.
Responsibilities include:
Resolve credit balances in a timely and accurate manner
Process internal and external refund requests
Identify trends and escalate where appropriate
Maintain confidentiality of all patient demographics, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.
Respond to requests for information and resolve accounting discrepancies
Resolves unidentified payments through research
Maintain accurate, clear, concise, and complete notes and other relevant information in a timely manner
Comply with all applicable, federal, state and local laws, regulations, and requirements as well as Tegria RCM policies and procedures in all aspect of job performance.
Other duties as assigned
QUALIFICATIONS
Highschool diploma or equivalent
1 year healthcare, revenue cycle or finance experience
Proven knowledge of billing process and credit resolution
Understanding of basic accounting techniques, analyze/interpret financial data and ability to work with numbers quickly and accurately
Proven record of strong organization and planning skills and the demonstrated ability to effectively manage time and achieve results in a fast-paced environment
Able to handle multiple priorities, with excellent attention to detail and commitment to quality
Demonstrated service excellence with customers, clients, and co-workers
Proven effective and respectful face-face, telephone and interpersonal communication skills.
Ability to appropriately resolve issues and escalate when necessary
Ability to work collaboratively in a team environment in a positive and professional manner
Proven PC proficiency in MS Office applications
Demonstrated knowledge of HIPAA rules and regulations
Ability to perform in alignment with company mission, vision & values