Two Chicks With A Side Hustle

Your role:

Customer Support

  • Provides telephone clinical patient monitoring application support to external and internal customers.
  • Provide remote clinical application support for end user problems using the latest remote access technologies as appropriate.
  • Resolves customer satisfaction issues by providing solutions to complex clinical application issues.
  • Assist with application-related escalations.
  • Defines and escalates customer satisfaction and product issues as appropriate.
  • Provide on-site support in critical customer situations, as determined by their manager.
  • Take a self-directed leadership role in the support and resolution of clinical issues.
  • Improves customer satisfaction and company profitability by timely resolution of clinical product issues.