Your role:
Customer Support
- Provides telephone clinical patient monitoring application support to external and internal customers.
- Provide remote clinical application support for end user problems using the latest remote access technologies as appropriate.
- Resolves customer satisfaction issues by providing solutions to complex clinical application issues.
- Assist with application-related escalations.
- Defines and escalates customer satisfaction and product issues as appropriate.
- Provide on-site support in critical customer situations, as determined by their manager.
- Take a self-directed leadership role in the support and resolution of clinical issues.
- Improves customer satisfaction and company profitability by timely resolution of clinical product issues.