Healthcare Customer Service Representative - Two Chicks With A Side Hustle

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Ability to work remotely in a virtual team environment
6 months Customer service experience preferred

Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED

Comfort with desktop computer system
Proven oral & written communication skills
Logical problem-solving skills

Ability to navigate Windows operating systems
Organization and work prioritization skills

Work from Home Requirements:

Internet Connection Requirements:
- Minimum subscribed download rate equal or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
Clean and quiet workspace

APPLY HERE!