Now is the time to join us!
At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.
Who are you?
You are passionate about helping people make better use of their wellness benefits to change their life. You demonstrate humility with a “team first” mentality. You are courageous and think outside the box. You are hungry to create meaningful change and exceed expectations. You have a high level of emotional intelligence and interact with people in effective ways. You ask questions, listen to what others say, and stay engaged.
Virgin Pulse is growing and seeking to hire Guides in Minneapolis, MN, Providence, RI and remote locations. The two weeks of training will occur remotely and require a commitment to 40 hours for weeks 1 and 2. Guides must maintain a reliable internet speed and meet the requirement of at least 10 Mbps upload speed and 20 Mbps download speed.
How do we schedule?:
• Schedules are created through a combination of Guide choice and meeting outbound and inbound service hours of operation.
• Business hours of operations (CST): M-Th 7am-8pm, Friday 7am-6pm.
• Each guide is required to work a minimum of 1 evening per week until 8pm CST. Inbound services may require more than 1 evening shift.
In this role you will wear many hats, but your knowledge will be essential in the following:
Guides build skills over time to develop enhanced skills to meet the needs of various services through our leveling framework.
Majority of this role will be over the phone and will include inbound and outbound telephonic interaction with participants and may also include messaging and other forms of communication.
Navigate Virgin Pulse and employer offerings utilizing a high tech, high touch strategy to help people understand the benefits and programs available.
Drive participation in wellness offerings by:
Utilizing powerful behavior change techniques to uncover individuals’ needs, goals and interests
Serving in a concierge-like capacity to provide personalized recommendations
Utilize resources available to answer questions about Virgin Pulse Health Coaching, our products, and employer-specific incentive design and benefits.
Increase member health awareness by reviewing biometric screening results and providing positive reinforcement, recommendations for health risks, and referrals.
Maintain quality and productivity benchmarks to ensure goals are being met as part of the responsibilities of this role
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What you bring to the Virgin Pulse team
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
You are preventative care minded, empathetic, and display humility.
You have a growth mindset and are motivated to meet key performance indicators.
You find motivation through temporary setbacks and are resilient to rejection.
Able to navigate member apprehension and determine how to utilize wellness offerings and benefits.
Excellent communication skills and interpersonal relationship management skills (both verbal and written).
Quickly adapt to fast-changing processes.
Ability to work autonomously with integrity.
The ability to utilize multiple systems while maintaining a high level of organization.
Able to leverage knowledge and experience to provide feedback on current processes and new services.
You are confident initiating conversation with individuals.
Comfortable working with a diverse participant population.
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
Bachelor’s degree required.
At least one or more years in fields related to the Guide role such as benefits navigation, health education, social work, and phone-based customer support (i.e. health tech, insurance).
Experience in individual behavior change and/or sales techniques to increase engagement in program offerings.
Experience in employer wellness benefits and/or insurance.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!