Manage and process all donation data, ensuring its accurate and timely entry into Salesforce
Mass-upload donation data into Salesforce for all Mercy For Animals offices from a number of platforms and payment gateways, and manually enter data when necessary
Update gift-entry documentation, and continually improve processes for added efficiency and accuracy
Maintain accurate biographical records in Salesforce, perform data cleanup, and merge duplicates as needed
Manage gift entry for our workplace-giving program, and assist with our “double the donation” web pages, plug-ins, and email automation
Oversee the donor-acknowledgment process with a target acknowledgment window of 48 hours from donation receipt
Assist with supporter inquiries, from donation assistance to annual tax receipts
Enter new opportunities and data into Salesforce as requested by the development team
Assist the development and digital marketing teams with gift tracking and reporting
Partner with the development and finance teams on month-, quarter-, and year-end reconciliation processes
Assist with year-end close, the annual external audit, and other finance inquiries
Investigate and resolve any data irregularities in Salesforce or other donor databases, with a focus on data cleanliness and accuracy
Adhere to all organizational policies and procedures
