About GoodTime
GoodTime helps people and companies drive better results from their most important meetings. The GoodTime Meeting Optimization Engine automates scheduling, makes sure the right people are in the room, and provides actionable insights to meet smarter. Its flagship product, Hire, allows organizations to win top talent faster with Candidate Relationship Intelligence. Over 300 leading companies like Spotify, Slack, Pinterest, Okta, HubSpot, and Box have scheduled more than 7 million smart meetings with GoodTime. Learn more at goodtime.io.
Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration. As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.
The Role
GoodTime is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Specialist who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how GoodTime works.
What will you do
Provide independent and high-quality responses to our customers via phone, email ticketing system, and chat
Provide reliable resolution of critical and high impact problems for customers
Take ownership of customer issues and follow problems through to resolution
Be knowledgeable and be able to confidently speak about GoodTime’s products and services
Educate customers on product functionality and increase awareness of other available resources such as online training, community and knowledge base
Collaborate with internal teams on potential growth and/or “At Risk” situations
Capture product feedback from customers and surface to internal teams
Contribute ideas and practical solutions to ensure customers’ satisfaction.
Recognize trends and service impacting events and escalate properly
Learn from others and develop yourself as a customer support
What you’ll need
1-2 years in a customer-facing role, preferably in a similar B2B organization
Energetic, empathetic, willingness and passionate to learn new product and tools
Excellent Organization and time management skills
Strong customer service skills
Ability to collaborate as part of a high-performance team while also being able to self start and participate in process improvements to provide customers the best experience
Relishes challenges in a fast-paced environment
Good time management and multitasking skills
Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
Salesforce/Zoom/Zendesk/Google Suite Experience a plus
You might be a good fit for GoodTime if you:
Dislike politics and “red tape”
Are bored without a hard problem to solve
Can make a path forward, even in ambiguous situations
Are humble, able to admit your failures and give and receive feedback
Love to learn, self-taught in many areas
Enjoy seeing your hard work make real impact and controlling your own success