Company Description
Public Storage has been leading the self-storage industry since 1972 and we are hiring now for full time, remote positions!
As a?Call Center Customer Service Specialist, you will be able to work from the comfort of our own home. You have a passion for helping people, resolving issues and addressing customer inquiries.
We are hiring now for our training class that starts on March 24th!
Job Description
WHAT YOU WILL BE DOING:
Answer inbound existing customer calls as well as making outbound return calls
Provide customers with the highest levels of service and professionalism while handling customer inquiries regarding their account, billing questions/issues and company policy
Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
Handle all escalated calls with professionalism and a positive attitude
Attend one-on-one feedback sessions on performance and participate in team meetings
Adhere to your scheduled shift and available for calls, meetings and training
Other projects as assigned
BENEFITS WE OFFER YOU:
Starting hourly rate of $14?with annual merit increases based on performance
Four weeks paid training with our training team in a virtual environment
Comprehensive group healthcare programs
401(k) with generous employer match
Paid time off
Internal promotional and career opportunities
Qualifications
WHAT WE REQUIRE FROM YOU:
1+ years of customer service experience required
Strong verbal and written communications skills
Proficient in Windows-based computer programs with excellent multitasking and computer navigation skills
Prior work from home experience preferred
Skills in languages other than English are a plus
We provide the necessary equipment to work from home, but you must have:
Dedicated, uninterrupted and quiet space to work
High speed home internet with a minimum download speed of 20mbps and upload speed of 10mbps
To check your speed please visit http://openspeedtest.com and click on the “test” icon ?
Important Information:
Our Contact center operates 7 days a week from 3:00am to 10:00pm PST
Your initial training period is 5 weeks of remote classroom training (training schedule is provided upon hire)
Upon completion of training, your work schedule may include shifts during any of our operating days/times, including nights and weekends. You must be flexible and available for scheduling
Full time is 40 hours per week
This is a remote position, but you will need to reside in the area posted for onboarding purposes.
Click the?”APPLY”?button to take charge of your sales career today!
Additional Information
All your information will be kept confidential according to EEO guidelines.