Key Responsibilities:
- Assist patients and prescribers through inbound/outbound phone calls or web support.
- Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.
- Serve as a liaison between patients and internal expert teams.
- Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures.
- Maintain high call volume productivity, handling an average of 30-50 calls daily.
- Adhere to scheduled work hours and meet performance metrics.
Role Summary: Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you’ll anticipate patient needs and provide solutions proactively. This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.
Qualifications:
- High School Diploma or equivalent required.
- 1+ years of customer service experience.
- Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
- Ability to excel in a high-volume call center environment.