Frontline Call Center is now seeking qualified applicants to work from home!
We will be conducting open zoom interviews this weekend 3/4/23 and 3/5/23 – Great opportunity for people that wants to start a career in a Call Center.
Remote Customer Service Representative – MUST be able to start working Between Monday 3/6/2023 and Tuesday 3/7/2023 – Confirmation will be provided during an interview.
We have Openings for our Dedicated Support Team –
Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.
Job Description
As a dedicated support agent, you will be responsible for supporting one of our dedicated accounts. This position entails handling inbound calls, emails, or chat support for a single account. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller’s information and document it inside the appropriate system.
Qualifications
Excellent verbal and written communication skills.
Ability to deal with upset customers and de-escalate the situation.
Exceptional attention to detail and ability to multitask.
Ability to navigate through multiple systems with your computer.
Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.
Preferred Qualifications
Previous Call Center experience.
Customer Service Experience.
Experience in a high call volume environment.
Previous experience working remotely.
Basic Technical Support Experience.
Job Requirements
Must be available to Train on weekdays.
Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
Must have open availability to work shifts inside the company’s hours of operation.
Attendance is vital!
A quiet place to work at home with a locked door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
Tech Requirements
Processor: Intel Core i3-7100 -or- AMD Ryzen 3 1200
Memory: 8GB
Dual Monitor
A high-quality USB headset
To be Hardwired at all time
Minimum Internet speeds of
20Mbps Download
10Mbps upload
LESS than 50ms ping stability
Pay and Benefits
Pay Rate: $14.00
Medical, Dental & Vision
Benefits-eligible on the first of the month after 60 days of employment
401k with Company Match eligible after 1 year of employment
Paid Time Off eligible after 1 year of employment
Perfect Attendance Quarterly Bonus
Frontline Call Center is a W4 employer, we do NOT hire independent contractors
Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, VA & WA. Must reside in the U.S.
- Wage may vary by state