Customer Experience Rep

• Responsible for assisting customers in the call queue.
• Responsible for call card processing, order acknowledgements and exception management to prevent order errors.
• Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.
• Assist customers with general UNFI website questions.
• Remain in compliance with established performance metrics that support the optimal UNFI customer experience.
• Provide customers with basic pricing, discounts, billing and shipping information. Assists with outbound call campaigns provided from CC Logistics team. Research and resolve problems with orders and claims.
• Populate data and participate in workflow processes within customer experience Relationship Management (CRM) or other equivalent system, UNFI business systems and other established department systems.
• Support department leadership with dashboard statistics.
• Completes related records, reports and documentation as assigned.

Job Requirements/Education/ Certifications:

• Highschool Diploma
• 0 -2 years customer service experience or other related business experience
• Call Center experience preferred
• Proficient in Microsoft Applications including Excel, Word and Outlook
• Excellent communications skills, both verbal and written.

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