Remote | Full-Time | Nationwide (U.S. only)
🧾 About the Role
Sharecare is transforming the digital health space—and we’re looking for service-driven professionals to help us lead the charge. As a Customer Service Representative, you’ll be the front line of support for our members and providers, delivering expert service with professionalism, accuracy, and care. If you thrive in a fast-paced environment and love solving problems, this fully remote role could be a great fit.
âś… Role Highlights
• 100% remote within the U.S.
• Full-time position with consistent hours
• Work for a mission-driven company improving health outcomes
• Strong focus on training, teamwork, and growth opportunities
📋 What You’ll Do
• Handle inbound calls and emails from members and providers
• Identify and prioritize customer needs with empathy and efficiency
• Resolve concerns and educate callers on program benefits
• Accurately document communications using internal systems
• Follow standard protocols while adapting to each unique interaction
• Meet performance goals related to call volume, quality, and customer satisfaction
• Collaborate with other departments for issue resolution and follow-up
🎯 You’re a Great Fit If You Have
• High school diploma (required)
• Previous experience in customer service preferred
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure
• Proficiency in Microsoft Outlook and Word
• Comfortable using web-based tools and navigating software
• Team-oriented attitude and adaptability in a fast-changing environment
đź’ˇ Why Remote Professionals Will Love This Role
• Work from anywhere in the U.S.
• Structure and support without the commute
• Make a daily impact on people’s health journeys
• Join a collaborative, tech-forward virtual team
✍️ Your Next Step
If you’re ready to put your customer service skills to meaningful use in the healthcare space, apply now and join Sharecare’s mission to help people live better, longer.
Let’s turn questions into care,
~ 2 Chicks