🧾 About the Role
mJob, a division of Jonas Software, is on the hunt for a proactive and personable Customer Success Representative to join their U.S.-based remote team. This role is all about strengthening relationships with existing clients, boosting satisfaction, and supporting growth through cross-sells and upsells. You’ll be the go-to resource for post-sale communication—minus the tech support headaches.
✅ Position Highlights
• Full-time, 40 hours per week
• 100% Remote (U.S. based)
• Competitive salary + performance-based quotas
• Career growth within a global software leader
📋 What You’ll Own
• Manage ongoing client relationships and communication post-sale
• Identify at-risk accounts and reduce churn with proactive support
• Cross-sell and upsell within the existing customer base
• Direct clients to appropriate resources when needed
• Collaborate with marketing and internal teams to execute campaigns
• Manage Net Promoter Score (NPS) process and follow-ups
🎯 Must-Have Traits
• Prior experience in customer support or customer care
• Strong communication and relationship-building skills
• Experience in B2B environments (software/SaaS a plus)
• Problem-solver with a proactive mindset
• CRM proficiency (Salesforce preferred)
• Bonus: Construction industry experience or SaaS background
💻 Remote Requirements
• Reliable high-speed internet connection
• Ability to work independently and stay organized
• Availability to collaborate with teams virtually
💡 Why It’s a Win for Remote Job Seekers
• You’re not just supporting customers—you’re helping grow an innovative company
• Work from anywhere in the U.S.
• Be part of a tight-knit team inside a globally respected software group
• Solid path to internal mobility and long-term stability
✍️ Call to Action
If you’re a relationship-builder with a talent for sales support and customer care, mJob wants to hear from you. Join a company that values people, performance, and professional growth—without asking you to commute.