🧾 About the Role
Travel Insured International, a Crum & Forster company, is seeking a Customer Care Specialist to support the Notice of Loss (NOL) intake process. This entry-to-mid-level role is ideal for a detail-oriented, empathetic communicator who thrives in fast-paced, customer-first environments. You’ll work under general supervision and serve as a key touchpoint for travelers during moments that matter—ensuring their claim experience starts off with clarity and care.
✅ Position Highlights
• Salary Range: $25,700–$48,200 (based on experience, performance & location)
• Employment Type: Full-time, Regular
• Location: Fully Remote (U.S.-based only) or Glastonbury, CT
• Division: Accident & Health (A&H)
• Department: Claims
• Great benefits: Medical, dental, vision, 401(k) match, stock purchase plan, PTO, tuition reimbursement, mental wellness, and more
📋 What You’ll Own
• Answer inbound calls on the NOL 800 line and follow scripts to provide empathetic, professional service
• Intake first notices of loss and enter data into the proper claims system
• Record detailed notes on customer interactions, questions, complaints, and actions taken
• Respond to routine claim inquiries accurately and update internal systems accordingly
• Champion customer satisfaction and advocate for resolution in every interaction
• Collaborate with colleagues and support related duties as needed
🎯 Must-Have Traits
• 1–2 years of customer service experience
• Solid communication skills (verbal and written)
• Demonstrated empathy and active listening abilities
• Detail-oriented with strong data entry and documentation habits
• Proficient in Microsoft Office
• High school diploma or GED required
• Familiarity with claims systems and imaging/workflow tools is a plus
• Adaptable, team-oriented, and coachable
💻 Remote Requirements
• Must be U.S.-based and legally authorized to work in the U.S.
• Reliable internet and home workspace
💡 Why It’s a Win for Remote Job Seekers
• Entry point into the insurance industry with clear growth path
• Robust benefits package focused on holistic wellbeing
• Strong focus on internal training and career development
• Inclusive, purpose-driven company culture with values rooted in partnership, innovation, and support
• Matching donation program and paid volunteer opportunities
✍️ Call to Action
If you’re someone who thrives on helping people, staying organized, and building trust in moments of need—this role is a strong fit. Join Crum & Forster’s mission to help travelers feel supported when it matters most. Apply now to begin your journey in customer care with one of the most respected names in travel insurance.