🧾 About the Role
Healthfirst is seeking a Support Coordinator to assist Care and Case Managers with key non-clinical functions that keep healthcare coordination running smoothly. You’ll play a vital role in ensuring timely member communications, managing authorizations, and updating records across systems. This is a fully remote role based in New York, perfect for detail-oriented professionals who thrive in fast-paced, service-focused environments.
✅ Position Highlights
• Salary (Greater NYC area – NY, NJ, CT): $39,208 – $52,000 annually
• Salary (Other approved U.S. locations): $34,091 – $49,920 annually
• Employment Type: Full-time
• Location: 100% Remote (New York residents preferred)
• Benefits: Medical, dental, vision, 401(k), life insurance, paid time off, incentive and recognition programs
📋 What You’ll Own
• Create cases and manage authorizations for member services
• Provide phone and email outreach to members, providers, and community partners
• Handle incoming calls, care plan faxes, and service requests
• Support care managers with non-clinical coordination tasks
• Update member records in accordance with compliance and documentation standards
• Escalate issues to appropriate teams and support screening for quality improvements
• Manage high volumes of tasks from multiple digital queues
• Meet and exceed productivity, quality, and service standards
🎯 Must-Have Traits
• High school diploma or GED from an accredited institution
• Previous experience in customer service
• Comfortable working in fast-paced, high-volume settings
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Strong communication skills (verbal and written)
• Detail-oriented and organized with the ability to manage multiple tasks
💻 Remote Requirements
• Based in New York (or eligible U.S. state)
• Quiet and secure home workspace
• Stable high-speed internet
• Familiarity with navigating CRM systems and digital communication tools
💡 Why It’s a Win for Remote Job Seekers
• Join a mission-driven healthcare company from the comfort of home
• Work directly with care teams to improve health outcomes for members
• Gain experience in managed care, case coordination, and service operations
• Be part of an inclusive, people-first culture with real career growth opportunities
✍️ Call to Action
If you’re a dependable team player who thrives in service-oriented work and wants to support the systems behind meaningful healthcare, this role is your opportunity. Apply now to contribute to Healthfirst’s mission while working remotely.