📍 Remote – U.S. (Full-Time, 40 hrs/week)
🕒 Schedule: Mon–Wed 12:00pm–8:00pm EST + Sat & Sun 11:00am–7:30pm EST
💰 Pay: $25.00/hour
📅 Start Date: ASAP
🚴♀️ About the Role
Bicycle Health is on a mission to close the treatment gap for those living with opioid use disorder (OUD). As a Financial Coordinator, you’ll play a crucial part in that mission—supporting patients through the financial side of their recovery. You’ll help them navigate billing, insurance, and payments, ensuring both access to care and program sustainability.
🛠️ What You’ll Do
- Guide patients through insurance coverage, payments, and subscription renewals
- Resolve billing questions and recommend payment options when needed
- Keep financial records up-to-date, including insurance and demographic information
- Review patient balances and proactively follow up to support timely payment
- Communicate patient financial info to care teams as needed
- Master tools like Athena, Kareo, Bitrix, FreshWorks, and G-Suite to complete daily work
- Maintain accurate logs, reply promptly to patient messages, and support care quality
- Propose process improvements that help us better serve our patients
👀 What We’re Looking For
- 2+ years in customer service or healthcare support roles
- Experience with insurance plans and patient financial responsibility terms (co-pays, deductibles, etc.)
- Strong communication and interpersonal skills
- Familiar with Google Suite and comfortable using Mac/Apple devices
- Bilingual (Spanish) is a plus
- Highly organized with attention to detail
- Adaptable, action-oriented, and team-driven
- Able to work from a private, professional home setup with strong internet access
🎁 Perks & Benefits
- 🏖️ 3 Weeks PTO + 8.5 Sick Days + 10 Paid Holidays
- 🍼 Paid Parental Leave
- 🩺 100% Employer-Paid Medical, Dental & Vision
- 🛡️ Employer-Paid Short & Long-Term Disability
- 💻 $50/month Remote Work Stipend
- 💰 401(k)
📍 About Bicycle Health
Bicycle Health is a telehealth provider specializing in evidence-based OUD treatment using buprenorphine. Our remote-first model spans over 32 states and offers compassionate, effective care that exceeds national outcomes. We’re growing fast—and looking for mission-driven individuals to grow with us.
💡 This is a full-time remote role with a non-traditional schedule. Candidates must reside in the U.S. and be authorized to work without sponsorship.