(Remote – U.S.)
🧾 About the Role
CareCentrix is looking for a Customer Advocacy Specialist to serve as the go-to expert for issue resolution, complaint handling, and process improvement. In this role, you’ll handle escalated calls, coach fellow team members, and support cross-functional improvement efforts. If you’re experienced in healthcare call centers and thrive on solving problems independently, this is your lane.
✅ Position Highlights
• $19.50–$20.00/hour + monthly incentive bonuses
• Full-time
• 100% Remote (U.S. only)
• Work hours: Monday–Friday, 11:30 AM – 8:00 PM EST
• Health, dental, and vision benefits + HSA/FSA contributions
• PTO, 401(k), parental leave
• Career growth, skills training, tuition reimbursement
• PayActiv access + Walgreens employee discount
📋 What You’ll Own
• Handle escalated calls and resolve complaints with independence and professionalism
• Monitor caseloads and support production needs as necessary
• Drive resolution for payers, providers, and patients
• Collaborate with supervisors on quality improvement, root cause analysis, and efficient workflows
• Mentor and support Customer Service Representatives
• Maintain accurate data entry and call documentation
• Participate in reporting, projects, and internal process feedback
🎯 Must-Have Traits
• High school diploma or equivalent
• 3+ years in a healthcare customer service or contact center role
• Strong experience with complaint resolution and escalation handling
• Skilled in call documentation, data entry, and system navigation
• Proactive communicator and problem solver
• Ability to work cross-functionally and provide leadership within the team
• Familiarity with CareCentrix systems and protocols is a plus
💻 Remote Requirements
• Must have a reliable home internet connection
• Quiet, dedicated workspace
• Comfortable using remote collaboration tools and multitasking across systems
💡 Why It’s a Win for Remote Job Seekers
This isn’t just another call center job. It’s an opportunity to lead, problem-solve, and grow in a remote-friendly, healthcare-focused company that values your insight. With bonuses, full benefits, and a culture that prioritizes people, you’ll feel empowered and appreciated.
✍️ Call to Action
If you’re ready to make an impact from home while helping others do the same, apply now and join CareCentrix as a Customer Advocacy Specialist.