(Remote – U.S.)
🧾 About the Role
CareCentrix is hiring multiple Healthcare Customer Service Experts to join their inbound phone intake team. You’ll serve as the first point of contact for patients and providers requesting home healthcare services—processing service requests, answering inquiries, and ensuring each caller receives compassionate, clear support. This is a fast-paced, high-volume call center environment perfect for those who thrive under pressure and enjoy helping others.
✅ Position Highlights
• $17.50/hour + monthly bonus incentives
• Full-time
• 100% Remote (U.S. based)
• Paid training & nesting: M–F, 9:00 AM–5:30 PM EST (first 5 weeks)
• Post-training shift: M–F, 11:30 AM–8:00 PM EST
• Full benefits: Health, dental, vision, PTO, 401(k), parental leave
• Virtual fitness classes, PayActiv access, Walgreens discounts
📋 What You’ll Own
• Handle 60–65 inbound calls daily from patients and healthcare providers
• Submit and follow up on new service requests (e.g., wound care, diabetic supplies, DME)
• Navigate multiple systems and dual monitors to resolve inquiries
• Explain service status, next steps, and benefits clearly to callers
• Ensure HIPAA compliance and accurate call documentation
• Meet key performance metrics: quality, call time, attendance, and adherence
• Contribute to a supportive and positive remote team culture
🎯 Must-Have Traits
• High school diploma or GED
• 2+ years of customer service experience in a call center
• 1+ year of healthcare experience with medical terminology
• Ability to navigate dual monitors and multiple programs simultaneously
• Typing speed of at least 30 WPM while actively listening
• Familiarity with Microsoft Office (Word, Excel, Outlook, Teams)
• Must pass SHL Phone Simulation Assessment to continue interview process
• Strong listening skills, empathy, and resilience in high-volume environments
💻 Remote Requirements
• Reliable internet connection and distraction-free workspace
• Comfort with virtual training and ongoing remote collaboration
💡 Why It’s a Win for Remote Job Seekers
This is a great opportunity for those who enjoy working from home and want to help patients directly. With structured training, daily variety, and full benefits, CareCentrix offers a stable and rewarding remote work environment.
✍️ Call to Action
If you’re ready to support patients and providers while working from home, apply now and bring your customer service expertise to the CareCentrix team starting September 8th, 2025.