🌍 Remote | Contract | Mid-Level
đź’Ľ Customer Success & Support
đź’ˇ Tech-Savvy + Empathy-Driven + Detail-Oriented
🧾 About the Role
DriveSavers is the industry leader in data recovery—helping customers retrieve priceless memories and critical files from damaged devices. As a Customer Care Representative, you’ll be the first human voice our clients hear after disaster strikes. You’ll walk them through the recovery process, explain technical concepts clearly, and help restore hope when data feels lost. This isn’t just support—it’s emotional rescue with a tech backbone.
âś… Position Highlights
• Fully remote, work-from-home flexibility
• Contract-based position with room for future growth
• Daily calls with clients before, during, and after service
• Translate engineer reports into clear, empathetic updates
• Ongoing training, events, and friendly team culture
📋 What You’ll Own
• Take inbound calls from clients experiencing data loss
• Perform outbound follow-ups on service status and next steps
• Work closely with data recovery engineers to report findings
• Clearly explain data recovery processes and pricing
• Handle customer concerns with professionalism and warmth
• Support clients through technical anxiety with empathy
🎯 Must-Have Traits
• 2–4 years of customer care or sales experience
• Associate or Bachelor’s degree (or equivalent work experience)
• Exceptional written and verbal communication skills
• Calm, patient demeanor under pressure
• Strong attention to detail and ability to multitask
• Independent work ethic with collaborative mindset
• Passion for evolving technology and human connection
đź’» Remote Requirements
• Reliable internet and dedicated workspace
• Self-directed and comfortable working independently
• Availability to handle fast-paced support tasks
💡 Why It’s a Win for Support Pros
• You help people recover memories and meaning
• Fun, family-like environment with incredible team spirit
• Access to trainings, tech knowledge, and internal events
• Celebrations, sports/concert ticket raffles, snacks (if in-office)
• A chance to grow in a mission-driven tech company
• Every day is different—new stories, new tech, new impact
✍️ Call to Action
You may not wear a cape, but your voice could be the lifeline customers need. Join DriveSavers as a Customer Care Representative and become the reassuring presence during someone’s worst digital moment. Apply now—and if you don’t check every box, tell us why we should still meet you. We believe great talent sometimes colors outside the lines.