CVS Health
Position Summary:
The Health Plan Client Support (HPCS) Specialist – Rep I is an important first line of contact for our clients. Rep I’s set the tone for how clients view our company and services while providing them with the right information at the right time to help resolve member issues and concerns.
This is an entry level position into Health Plan Client Support. An HPCS Specialist – Rep I is expected to professionally handle a high volume of correspondence to include but not limited to phone calls, emails, and cases from clients to ensure that issues are resolved both promptly and accurately. Correspondence should be professional, thorough and in a manner that clients are able to understand.
The HPCS Specialist – Rep I will continuously evaluate and identify opportunities to drive process improvements that positively impact the client/member experience.
The HPCS Specialist – Rep I will work collaboratively with internal/external business partners to provide solutions for our clients/members. Rep I’s are expected to take responsibility for following through and bringing outstanding issues to closure on the initial contact with the client.
The HPCS Specialist – Rep I is expected to promote a positive team environment and seek opportunities to develop professional expertise that support their goals and the objectives of the company.
Pay Range
The typical pay range for this role is:
- Minimum: 17.00
- Maximum: 27.90
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 3+ years of experience in a complex, high-impact
- customer interfacing role
Preferred Qualifications
- PBM, retail, or healthcare experience
- Strong customer service skills, including courteous telephone etiquette and professionalism; and the ability to exhibit patience and empathy
- Strong oral, interpersonal, and written communication skills
- Ability to express assurance and confidence
- Demonstrates strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action
- Proven ability to multitask and meet deadlines
- PC proficiency in Windows-based applications and strong internet skills
- Team-oriented with the ability to work effectively with others
Education
- High School Diploma or GED required
- Bachelor’s degree preferred