Job Details
Remote Type
Fully Remote
Description
Position Title: Operations Call Center Representative
Position Summary
The Operations Department and its staff play a critical role in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role provides customer service to both internal and external customers. Properly supporting these activities requires processing a high volume of inbound and outbound phone calls in a professional, timely, and effective manner.
Essential Job Functions
Manage inbound and outbound calls
Route calls and inquiries relating to study, image, and report status
Efficiently document results reporting to comply with ACR and JC standards
Accurate documentation of IT tickets
Additional project-based responsibilities
Preferred Talents
Excellent customer service skills
High attention to detail
Strong teamwork mentality
Exceptional communication skills, both written and verbal
Intermediate computer skills
Demonstrates initiative and ability to work independently
Strong time management and organizational skills
Adaptability, flexibility, and comfortable working in fast-paced environments
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, speak, hear, and use their hands to type and/or take notes. The employee must have the ability to speak, see and hear other personnel and/or objects. They must also communicate both in oral and written form. Must be capable of using a telephone and computer keyboard. They must ability to lift to 10 lbs.
Employee must have the ability to sit and work at a computer terminal for extended periods of time. They will be communicating with others to exchange information, and this is sedentary work that primarily involves sitting.
Benefits
United Healthcare Gold Level PPO Plan
• $1,500/$3,000 deductible • 20% Coinsurance • Free Telehealth Visits • Preventative care covered at 100%
United Healthcare Gold Level H.S.A
• $3,000/ $6000 deductible • No Copay • Preventive care covered at 100% • Eligible to contribute $3850/$7750 per year to cover deductible in your own HSA Account.
• Basic Life/ AD&D- Company paid group life of $25,000 for all active full-time employees
• Short term Disability- Earnings to a Weekly Max of $1,500 beginning on 8 th day of injury/sickness up to 12 weeks
• Long term Disability- Benefit of 60% of income up to a max of $6,000 per month
• Paid time off- 1-3 years= 120 hours 3+ years= 160 hours
• 401k- Real Radiology contributes equal to 3% of compensation for all eligible employees.
Work Schedule/ Hours
Primary Location Remote
Main Office: Omaha, Ne 68130
Job Call Center Representative
Job Type Full-Time
Compensation $16.49 – $21.01 per hour
Hours: 7 days on and 7 days off 5p-330a/5p-530a CST (4-10hr shifts followed by 3-12hr shifts) Wed-Tues
Reports to Operations Manager
Supervises Direct Reports No
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time without notice.
The job description has been approved and the employee understands the requirements, essential functions, and duties of the position.