Grow Therapy
About us:
We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.
To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.
What You’ll Be Doing:
We are looking for an organized, personable and empathetic candidate excited to elevate our customer experience by keeping Grow Therapy therapists engaged and ensuring they receive the value they expect from the platform. This customer success manager will help our team better understand and reduce churn, and they’ll own communications with hundreds of therapists on the platform, building and strengthening relationships.
Some of the first projects you’ll tackle:
- Conducting group and individual onboarding calls for new therapists
- Reaching out, checking-in and handling therapist communications related to the platform
- Minimizing churn by keeping our therapists informed and engaged
- Working with the operations teams to create strategic initiatives
Salary range: 62K – 70K
You’ll Be a Good Fit If:
- You excel at time management, and you’re known among colleagues as highly organized; you’re excited about the prospect of organizing your time to manage relationships with dozens or hundreds of customers
- You’re a people person who enjoys building customer relationships and helping people learn something new
- You have 2+ years of work experience, with at least a year of full-time experience working with customers, preferably as a customer success manager, account manager, or account executive with 100+ clients
- You’re good with technology and a fast learner, as our platform is constantly evolving
- You work well with others and are adaptable in a fast paced startup environment
- You want to jumpstart your career in customer success, or in the startup world
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
#LI-Remote
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTO
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities