Baxter
Your role at Baxter
- The Resource Scheduler is responsible for ensuring that Global Service work is efficiently resourced as defined by current business needs (such as meeting FDA guidelines, growing resource utilization) and improving customer satisfaction. The scheduler will work with customers, vendors, global service teams, and sales partners.
- The scheduler will work to improve existing process and escalate resourcing needs through management.
- This is where you help our teams run efficiently!
Your team
- Baxter offers dental, and medical insurance, paid time off, parental leave, and more!
What you’ll be doing
- Engage with customers, sales personnel, vendors, and global service managers to assign available staff based on skills, geographic location, and experience.
- Act as point of contact for resource booking confirmation, customer preparation, and conflict resolution as needed
- Run customer-facing planning meetings and facilitate resourcing issues as needed
- Fulfill service requests and ensure resources are being efficiently applied to hit business critical metrics
- Ensure service resources and managers understand training and scheduling process and make recommendations for improved outcomes
- Maintain record of field resource skillset and availability
- Alert management team of any potential issues with meeting key deliverables due to resource availability or personnel issues
- Identify future capacity needs based upon business forecasts
- Document processes for resource management
What you’ll bring
- Highschool diploma or GED required.
- A minimum of 2-4 years of experience in a customer-facing role required.
- Good communication skills and intermediate computer proficiency. Ability to collaborate with others to achieve results.
- Highly process focused with strong multitasking/organization skills and proactive approach.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $41,500 to $120,000.