VillageMD
WhyVillageMD?
AtVillageMD,we’relooking for aReferral Coordinatortohelp us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare,we’vepartnered with many of today’s best primary care physicians.We’reequipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.
We’recreating care that’s more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this,we’relooking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humilityto never stoplearning.
In this role, theReferral Coordinatorwillpartner with ourVillageMedical team and collaborate with provider office staff, patients, and community partners to ensure the appropriate care and program support is accessible.
Could this be you?
The Referral Coordinator orchestrates the deliberate organization of cost efficient, effective, patient care to facilitate the timely delivery of health services and minimize fragmentation of care. This individual identifies and engages with patients going outside the practice for care and as well as specified populations in need of disease prevention services.
How you can make a difference:
- Assesses patient and family preferences for method of receiving information
- Communicates information, including but not limited to appointment details to patients via telephone email, patient portal, or other available communication tools
- Ensures that barriers to care (such as language, transportation and financial) are addressed
- Collaborates with available community programs, or internal departments toprovide assistance topatients
- Provides clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health records
- Follows organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
- Maintains access to the Health Information Exchange (HIN) and other related systems
- Uses HIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
- Coordinates medical specialty referrals and procedures for patients, ensuring that referrals and procedures are timely, efficient, and equitable
- Processes necessary prior authorizations and insurance referrals as needed to complete the referral process
- Maintains surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care
- Navigates patient to care, as assigned
Skills for success:
- Self-motivated: energetic, self-starter; can work autonomously
- Results oriented: bias for action; demonstrated track record of achievement; drive for attainment of superior outcomes
- Flexible: ably navigates within ambiguity; solution-oriented
- Communication: conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills
- Collaboration: orientation to team-based work product and results
- Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution
- Humility: low ego; engenders trust; respectful
Experience to drive change:
- High school diploma or GED
- 2+ years’ experience in the medical office or health insurance field preferred
- 1+ years’ experience in Medical Referral Authorization request processing including telephonic requests
- Knowledge of medical terminology
- Prior experience in transactional workflow navigation and oversight to ensure proper service levels are maintained
- Excellent customer service skillsand telephone etiquette
- Fluency in written and spoken English
- Excellent interpersonal skills, including, empathy, patience, compassion, courtesy and attentiveness
- Ability to work independently with a strong sense of focus
- Task-oriented, strong organizational skills, ability to multitask
- Strong attention to detail
How you will thrive:
In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package,VillageMDoffers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in ahighly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.