Job Posting
Do you have a passion for helping others achieve their goals and overcome challenges? Are you confident speaking with different types of people? Does high-energy describe your personality? Are you a good listener and a patient problem solver? If you answered yes to these questions, then you might be a perfect fit for the Online Admissions Representative position at Ultimate Medical Academy (UMA).
Purpose of the Position:
As a member of the admissions team, you’ll be responsible for meeting clearly defined metrics and performance levels in a dynamic work environment. You will be responsible for contacting prospective students who have expressed an interest in furthering their education and you will help them understand how the programs offered at our campus can meet their needs. . The Admissions Associate conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and UMA policies and procedures. The Admissions Representative reports to the Director of Admissions.
UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online courses as well as hands-on training at our campuses.
As an Admissions Representative, you’ll help prospective students decide if enrolling at UMA is the right choice for their education. And you don’t need to have experience working at a school for this role, because we provide comprehensive paid training.
We are hiring for full-time remote associates with no travel required. UMA is currently focused on interviewing candidates for this position located in Florida, Ohio, and Arizona.
Pay rate: $19.23
Medical (including prescription), Dental, Vision (Company subsidized)
FSA/HSA (Depending on Medical Plan chosen)
$50,000 Life Insurance (Company paid)
Additional Voluntary Life Insurance (Team Member paid)
Employee Assistance Program – EAP (Company paid)
Long Term Disability (Company paid)
Short Term Disability (Team Member paid)
Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
Pet Insurance
Identity Theft Protection
Key Responsibilities:
Functional:
Follows admissions criteria for all perspective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
Contacts potential students utilizing most appropriate method of contact (e.g., phone, email, etc.) to set up information session.
Conducts interviews of prospective students while gauging interest level, area of study, time and availability, etc.
Serve as liaison between prospective student and Admissions on their initial visit to the school
Contact graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness.
Use Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication.
Evaluates prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner.
Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
Refers students as appropriate to Student Finance and/or correct department.
Schedules appointments for campus tours.
Follows all training and guidance as provided by the Director of Admissions.
Compliance:
Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
Work Experience, Skills & Abilities:
Minimum Requirements:
Minimum of a high school diploma or equivalent. (Required)
Minimum of 2 years of previous experience in education, customer service, sales, or related field. (Required)
Support diverse and inclusive work environment
Upholds all compliance standards by performing job duties while acting in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agency standards and requirements.
Ability to be customer-centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships.
Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements
Manages work time effectively by ensuring all work is completed in a timely and efficient manner.
Presents information in a factual and ethical manner to prospective students and others regarding school’s programs, tuition, fee schedules, refund policy, payment plans and other college policies and procedures which impact students.
Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments.
Preferred Requirements:
Associates degree or higher.
3 years of direct sales and/or customer service experience.
Typing Skills 40 plus WPM.
Working Environment:
This is a full-time remote position
Home Office set up, quiet place to work, ability to hard-wire into high-speed internet connection
Flexibility to work evenings and weekends as needed
Physical Demands:
Requires long periods of sitting at a desk working on a computer
Requires occasional bending, stooping and squatting
Requires occasional lifting of up to 10 lbs.