The Meet Group is a fast-growing Media Technology company in the Greater Philadelphia region. Our recently launched video products are enhancing the way people meet across the world to achieve the goal of one of the most important basic needs of human connection. Using innovative products and sophisticated data science, we keep our millions of mobile daily active users engaged, and originate untold numbers of casual chats, friendships, dates, and marriages. Through our vPaaS (video Platform as a Service) we power livestreaming video and the creator economy for 7 of the top 50 apps in the world.
At The Meet Group, we are working to build the best places to meet new people in pursuit of our vision to meet the universal need for human connection. In addition to our portfolio of owned-and-operated social and dating apps, through our Video-Platform-as-a-Service SDK, we power livestreaming and creator economy features across some of the world’s best-known dating brands.
As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team focused on supporting members of our mobile apps — MeetMe, Skout, Tagged, GROWLr — in addition to supporting video users of industry partners that implement our Live video product (vPaaS) on their platforms.
PLEASE NOTE: This is a full-time, permanent, work-from-home position open to residents of PA, NJ, NY, NC, SC, and FL. Candidates should only apply if they have a private home-based workspace, high-speed Internet suitable for reliable remote work, and the availability to focus on assigned tasks during set work hours. Hardware (laptop, desktop display, etc.) is company-provided. Applicants must be 18 or older & authorized to work in the United States.
SCHEDULE: 1st shift– Sunday, Monday, Tuesday, Wednesday, Thursday, 8am – 5pm
Responsibilities:
Supporting members via email & phone
Investigating & addressing Terms of Service violations
Escalating safety-related matters to law enforcement
Reviewing user-generated content including photo uploads, text, and video
Compiling & processing cash rewards redeemed by video content creators
Analyzing purchase & virtual gift activity
Assisting with other duties/projects as assigned
Requirements:
Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours
Working regularly scheduled weekend days & holidays
Customer Service experience (in a remote / metrics-driven role preferred)
Computer/smartphone / social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace
Excellent written & verbal communication skills
Ability to follow documented processes & procedures, and quickly adjust when coached
High School Diploma or GED equivalent (College degree preferred)
Benefits & Perks:
Competitive salary, comprehensive health insurance, 401(k) match
Generous paid time off
Optional overtime opportunities
Paid training
Save the commute!