Social Factor
Join Social Factor, a dynamic social media agency, to help build and nurture digital communities for some of the worldโs most well-known brands.โ
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Engage with users in real-time, answering questions and fostering positive discussions
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Monitor and moderate content across major social media platforms (Facebook, Twitter, Instagram, etc.)
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Ensure compliance with community guidelines and brand voice
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Collaborate with internal teams to analyze social media metrics and improve engagement strategies
๐ง Native-level understanding of English or other languages such as German, French, Spanish, Portuguese, Korean, or Japanese
๐ผ Previous social media moderation experience required; familiarity with Sprinklr, Khoros, and/or Sprout Social is a plus
๐ ๏ธ Proficiency in digital project management tools (e.g., Asana, JIRA, Mavenlink, Basecamp) is advantageous
๐ Fully remote position; hiring from AR, AZ, FL, GA, IN, MD, MI, MS, NC, NJ, OH, OK, OR, SC, TN, TX, and VA
๐ก Additional Requirements:
- Exceptional organizational and multitasking abilities
- Excellent verbal and written communication skills, with the ability to mirror the voice and tone of multiple brands
- Strong willingness to learn and think critically; proactive approach
- Minimum of Windows 10 or macOS 12.X
- Internet speed requirement of at least 50 Mbpsโ
If youโre passionate about fostering online communities and have a keen eye for detail, this role offers the flexibility to work from home while making a significant impact.
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